Coming soon · built in Kenya
Customer support that speaks Kenyan, takes action, and never misses a deadline.
Jibuni answers your customers in seconds, in English, Kiswahili or Sheng, using only what your business has taught it. When a person is needed, it hands over to your team and keeps track until the matter is closed.
- ✓ Priced in shillings, paid with M-Pesa
- ✓ No fee per agent
- ✓ Made for SACCOs, clinics, schools, shops and startups
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What we are building
Speaks Kenyan
English, Kiswahili, Sheng and mixed messages. Customers get a reply in the language they wrote in.
Takes action
Planned links to M-Pesa and your own systems, so customers can check a payment or make a booking without waiting.
Never misses a deadline
Every complaint becomes a ticket with a due date, reminders and escalation, so nothing sits forgotten in a book.
Answers only from your facts
Jibuni learns from your website, documents and your own answers. If it does not know, it says so and passes the question to your team.
One inbox for the team
See every conversation in one place, take over from the assistant at any time, and know who is handling what.
Easy to add
One line of code puts the chat on your website. Developers get an API for their own apps.
Who it is for
SACCOs and microfinance
Member questions answered at any hour, and complaints tracked against their deadlines with a register you can export.
Hospitals and clinics
Opening hours, appointments, billing and insurance questions. No medical advice, and emergencies are pointed to your emergency line straight away.
Schools
Fees, admissions and transport questions from parents, answered from your own fee structure and notices.
Shops and startups
Order, delivery and account questions handled quickly, with your team stepping in only where it matters.